Returns and Complaints

Returns

In accordance with the Consumer Rights Act, you have 14 days from receipt of goods to withdraw from the distance contract without giving any reason.

How to Return

1. Send an email to kontakt@dalulandia.pl with your return request
2. Include your order number and reason for return
3. Wait for return instructions
4. Send the item back in original packaging

Return Conditions

• Item must be unused and in original condition
• Original packaging required
• Return shipping costs are borne by the buyer

Refund

Refunds are processed within 14 days of receiving the returned item to the original payment method.

Complaints

If you receive a defective product, you are entitled to file a complaint.

Complaint Process

1. Send an email to kontakt@dalulandia.pl describing the defect
2. Include photos if possible
3. We will respond within 14 days

Contact

For returns and complaints: kontakt@dalulandia.pl